Maitu Cloud Official Website

Support | MaiTu Cloud

Help and support for MaiTu Yunchuang's AI source system: documentation, FAQ, service process, and direct contact. We answer fast, no runaround.

Our Process

Our professional R&D team and standardized operating procedures guarantee the high-quality delivery of every product.

01

Requirements

We thoroughly assess your business requirements and develop customized product solutions to meet your specific needs.

02

Design

We deliver end-to-end project solutions that encompass formulation development, process optimization, production management, and cost control.

03

Development

Developed by a professional team, delivered in phases, and managed with full transparency every step of the way.

04

Production & Manufacturing

Rigorous testing + performance optimization for stable deployment

05

Maintenance

24/7 technical support with continuous iteration and improvement

FAQ

Quick answers to your questions

A corporate website typically takes 5-15 business days, depending on feature complexity. We use agile methodology with phased delivery to ensure quality and timeline.

Our enterprise website system has built-in SEO: each page supports custom title, keywords and description, with automatic bilingual (zh/en) hreflang alternates and a search-engine-friendly structure for better indexing and ranking.

Absolutely. We offer three tiers: Basic (security monitoring + backups), Standard (content updates + performance optimization), and Premium (feature iteration + data analytics). You can choose based on your needs.

Our system uses multi-layer security: admin login with JWT signing and bcrypt password hashing, sensitive config stored via AES-256-GCM encryption, plus four-tier automated database backups. We recommend a strong secret key and regular backups in production for added data safety.

Yes. Our template system has built-in i18n framework, making it easy to implement bilingual switching. Content translation and page display are managed separately for easy scaling.

We offer 3 rounds of free revisions. Our designers will work with you until you are satisfied. We have in-depth discussions about brand identity and design preferences before the project starts to minimize rework.

Technical Support

Comprehensive technical assurance

Live Chat

Real-time support, weekdays 9:00-18:00

Phone Support

Rapid emergency response with dedicated tech consultant

Remote Assistance

Remote desktop + screen sharing for efficient problem solving

Documentation

Complete product documentation and tutorials

Health Checks

Monthly system health inspection + performance recommendations

Training

System operation training for your team